Frequently asked questions
If your question is not here, write to us and we will answer it.
Getting started
What is Alimenta for?
Keeping the stock and the money of a small grocery shop straight: what you hold, what came in, what went out, what spoiled, what the till says at the end of the day, and what you owe your suppliers.
Do I need a password?
No. You type your email address, the app sends you a one-time code, and you type that in. There is no password to forget or to leak.
The code did not arrive.
Check the spam folder first. A code is valid for a short time, and you can ask for a new one from the same screen. If nothing arrives at all, write to support and tell us the address you used.
Can several people use the same business?
Yes. That is what it is for. Invite them by email from Settings → Team, and each one gets their own sign-in and only the permissions their role carries.
Can I run more than one shop?
Yes. The product catalogue belongs to the business; the stock belongs to each shop. You switch shop from the chooser at the top of the screen.
Using the app
Does it work without internet?
You need a connection to sign in and to save anything. The app keeps showing what it last loaded when the connection drops, and tells you when a save did not reach the server rather than pretending it did.
Can I scan barcodes?
Yes, with the phone's camera, when you add a product and when you record a delivery.
Can it read a supplier invoice?
You can photograph an invoice and the app will try to read its lines and match them to your products. It shows you what it could not place rather than guessing.
I made a mistake in the till or a delivery.
Nothing is deleted. You record a correction, and both the original and the correction stay in the journal, which is what makes the history worth anything.
What languages does it speak?
Romanian, Russian and English. You can change it in Settings, and on the sign-in screen before you have an account.
Money and accounts
What does it cost?
Nothing today. Alimenta is being prepared for release and there is no charge and no payment of any kind inside the app. If that changes we will say so here and in the app before it does, never afterwards.
How do I close my account?
From the app, or by writing to us. See the account deletion page for exactly what goes and what we have to keep.
What happens to my data if I stop using it?
It stays as it is until you ask for it to be deleted. Deleting is described on the account deletion page.
Your data
Who can see my shop's numbers?
The people you invited into the business, each according to their role, and the small number of our staff who need access to run and support the service.
Do you sell my data?
No. We do not sell personal data and we do not share it for anyone else's advertising.
Where is it kept?
On servers we run for this service. See the privacy policy for what is kept and for how long.